Responsible Gaming at 35pd — Your Wellbeing Comes First

Our Commitment to Responsible Gaming

35pd is committed to providing a safe, fair, and responsible gaming environment for every player in Bangladesh. We recognise that while the vast majority of players enjoy casino games, sports betting, and slots as a leisure activity within their means, a small number of individuals may develop problematic gambling behaviour. Our responsible gaming programme is designed to support all players — not just those in crisis.

Our approach to responsible gaming at 35pd rests on four core principles:

• Prevention: We implement strict age verification at registration and deploy automatic monitoring systems to detect early warning signs of problem gambling behaviour across player accounts.
• Education: We provide clear, accessible information about the risks associated with gambling and the tools available to manage those risks. Knowledge is the first line of defence against gambling-related harm.
• Player Control: We put meaningful, easy-to-use control tools directly in the hands of players. Deposit limits, time-outs, reality checks, and self-exclusion are all accessible within the account dashboard — no need to contact support to activate them.
• Support: Our 24/7 English-language support team is trained in responsible gaming best practices and is always available to assist any player who feels their gambling is becoming a concern. All responsible gaming discussions are treated with complete confidentiality.

35pd does not target vulnerable individuals, does not advertise to minors, and does not promote gambling as a route to financial gain. All promotional materials produced by 35pd include responsible gaming messaging and 18+ notices.

18+ Age Restriction & Verification

35pd operates strictly as an 18+ platform. Gambling by individuals under the age of 18 is prohibited without exception. This rule applies to all products on the 35pd platform, including casino games, live dealer tables, slot machines, and cricket and sports betting markets.

How we verify age at 35pd:

• All players are required to confirm at registration that they are aged 18 years or above and resident in Bangladesh.
• Before a player's first withdrawal request is processed, 35pd requires submission of a valid government-issued identity document — most commonly a Bangladesh National Identity Card (NID) or passport — confirming date of birth.
• Where automated verification systems flag a potential age concern, the account is suspended pending a manual KYC review. The account holder is contacted via their registered email address and given a clear window to submit verification documents.
• Accounts where the verified age is found to be under 18 are permanently closed. Any deposits made by the underage account holder are returned to the original payment method (bKash, Nagad, Rocket, or bank account). No winnings are paid out.

Protecting young people in your household: If you share a device or household with minors, we strongly recommend using device-level parental controls and keeping your 35pd login credentials private. Never allow a person under 18 to use your 35pd account. If you suspect an underage individual has been using your account, contact our support team immediately at [email protected].

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs can be financial, behavioural, and emotional. Below is a self-assessment checklist. If you answer "yes" to three or more of these questions, we strongly encourage you to take a break from gambling and seek support.

Answering honestly is the first step. Whatever your situation, support is available and recovery is possible. Please use the tools described in the sections below, or contact our team directly — we are here to help, not to judge.

Deposit Limits & Spending Controls

Setting a deposit limit is one of the most effective steps you can take to keep your gambling within a budget you are comfortable with. 35pd allows every player to set deposit limits directly from the account dashboard — no support request is needed to activate or reduce a limit.

Available deposit limit types at 35pd:

How deposit limit changes work:

• Reducing a limit: Takes effect immediately. For example, if you reduce your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.
• Increasing a limit: Carries a mandatory 72-hour cooling-off period. The increase does not take effect for three full days after the request is submitted. This delay exists specifically to protect players from impulsive decisions made during an active gambling session.
• Removing a limit entirely: Treated the same as an increase — subject to the 72-hour cooling-off period before removal takes effect.

In addition to deposit limits, 35pd also offers a session loss limit, which caps the amount you can lose within a single playing session before your session is automatically paused. This tool is available from the same account dashboard section as deposit limits.

Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension that allows you to step away from gambling for a defined period without permanently closing your account. Time-outs at 35pd can be activated instantly from the Responsible Gaming section of your account dashboard.

Available time-out durations:

• 24-hour time-out: Suspends all gaming and betting activity for 24 hours from the moment of activation. Useful if you feel you need an immediate, short-term break.
• 7-day time-out: A one-week cooling-off period. Recommended if you have noticed you are spending more time or money on 35pd than you had intended over a recent period.
• 30-day time-out: A full month away from the platform. Suitable if you want a meaningful break to reassess your relationship with gambling.
• 90-day time-out: A three-month suspension. The longest time-out option before transitioning to formal self-exclusion. Recommended for players who have identified a pattern of problematic behaviour.

What happens during a time-out:

• Your account is immediately suspended for all deposits, gameplay, and betting activity.
• You will not receive any promotional emails, SMS notifications, or bonus offers during the time-out period.
• You can still log in to your account to request a withdrawal of any existing balance. Withdrawal requests submitted during a time-out are processed normally.
• The time-out cannot be cancelled or shortened once activated. If you attempt to log in and play during a time-out, you will be reminded of your active suspension and shown the remaining duration.
• At the end of the time-out period, your account is automatically reactivated. You do not need to contact support to resume play.

Self-Exclusion Tools

Self-exclusion is a formal, longer-term commitment to stop gambling on the 35pd platform. It is the strongest player protection tool we offer and is designed for players who recognise that their gambling has become — or is at risk of becoming — a serious problem.

Self-exclusion at 35pd can be activated from your account dashboard or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request".

Available self-exclusion periods:

• 6-month self-exclusion: Suitable as an initial formal exclusion period. Cannot be shortened or reversed once activated.
• 1-year self-exclusion: A full year away from the 35pd platform. Recommended for players who have experienced significant gambling-related financial or personal difficulties.
• 3-year self-exclusion: An extended exclusion period for players who need a sustained break to recover and rebuild financial stability.
• Permanent self-exclusion: Your 35pd account is permanently closed with no option to reopen. Any remaining balance is paid out to your verified payment method. Choose permanent exclusion if you wish to stop gambling indefinitely.

What self-exclusion means in practice:

• Your account is immediately suspended for all gaming, betting, and deposit activity.
• All marketing communications — including email, SMS, and push notifications — are suspended immediately and for the full duration of the exclusion period.
• Any pending bonus offers or free spins are forfeited.
• Your available balance can be withdrawn by submitting a request to our support team.
• Self-exclusion cannot be reversed before the chosen period has fully elapsed. Requests to shorten or cancel a self-exclusion before the end date will be declined.
• After a self-exclusion period ends, a mandatory 7-day cooling-off review period applies before the account can be reactivated. During this review, our responsible gaming team may contact you to confirm your readiness to return to play.

Additional Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, 35pd provides a range of supplementary tools to help players maintain healthy gaming habits throughout their time on the platform.

Getting Help & Support Resources

If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please do not hesitate to reach out. There is no shame in seeking help, and doing so is the most important step toward regaining control. 35pd's support team is always your first point of contact.

In addition to 35pd's own tools and support team, we encourage players who are experiencing serious gambling-related difficulties to seek professional guidance. Speaking with a trained counsellor or therapist who specialises in behavioural addictions can make a significant difference in your recovery journey.

Practical steps to take right now if you are concerned about your gambling:

1. Log in to your 35pd account and navigate to the Responsible Gaming section of your dashboard. Activate a deposit limit or time-out immediately.
2. Contact our 24/7 live chat support team from within your account. Tell them you want to discuss your gambling activity — all conversations are confidential.
3. Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Support". We aim to respond within 20 minutes, Bangladesh Standard Time.
4. Talk to someone you trust — a family member, close friend, or colleague. Sharing your concerns with a trusted person is an important part of the support process.
5. Consider reaching out to a professional counselling service or a local mental health support organisation for specialist guidance on gambling-related behavioural concerns.

This Responsible Gaming policy was last reviewed and updated on 1 January 2026. 35pd reserves the right to update this policy at any time. Material changes will be communicated to active players via email notification. 18+ For adults aged 18 and above only.